ServiceMax Salesforce Developer


: $107,040.00 - $160,420.00 /year *

Employment Type

: Full-Time


: Information Technology

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The ServiceMax Salesforce Developer will bring development and enhancement capabilities & experience on ServiceMax product, along with excellent skills on SFDC platform to support a customer's requirement as part of the TCS Digital Field Service Management(DFSM) Practice team. Key Relationships: Within Practice: Practice Head, Delivery team, Presales team Outside Practice: Customers, Customer Account teams, ISU teams as required Key Responsibilities: o Key/Senior developer for Design and delivery of ServiceMax requirements on SFDC platform for DFSM/ServiceMax customer o Collaborate with customer's business users, and IT teams to solve business process gaps including business requirements, solution options and approach. o Design efficient product enhancements that align with customer's design standards and IT Product Road Map. o Lead the functional design process for complex solutions o Configure the business applications based on business requirements and functional design documents o Partner with support team members to effectively deliver product changes o Provide escalated support assistance as required o Be a technical mentor to effectively guide the ServiceMax Delivery teams for DFSM Practice Key Performance Indicators: o Successful delivery of engagements to customer o Resolution of Customer's ServiceMax/SFDC issues within prescribed SLAs o Successful development and delivery of custom ServiceMax/SFDC code to the customer as per requirements Position Specification: Qualifications, Experience & Specialist Skills: o Bachelor's degree or equivalent. o Should have at least 5 years' IT industry experience Essential: Technical Skills: o Strong ServiceMax Development & Enhancement experience is a must o Experience with SVMX development/support, SVMX data model and its objects like Installed Products, Work Orders etc. o Strong SFDC Platform Development (with Apex and Visual Force Skills) experience o Experience in overall Salesforce configurations and standard functionalities o Good understanding of Salesforce object model and relationships o Understanding of Salesforce Roles, Profiles, permission sets and overall access & visibility management o Working knowledge of Salesforce standard reporting capabilities o Salesforce Case management and Entitlements, experience with Service cloud Interper sonal Skills: o Good communicator - written and oral - and able to effectively manage the relationships o Problem solver able to think outside the box to new and repeat problem situations Desirable: Technical Skills: o Prior experience of integration of ServiceMax with other applications desirable o Advanced knowledge of ServiceMax Configuration & Customisation will be an added advantage o Experience on Integration tools desirable o Experience on VEEVA desirable o Experience with multiple Field Service Management products will be an added advantage Management Skills: o Able to guide & help the team for successful delivery of ServiceMax engagements o Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams Interpersonal Skills: o Good conflict manager - able to identify and resolve conflicts and see the common way in the interest of the end customer o Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity. o Good decision making skills - able to process available information and make the right decisions objectively Other eligibility requirements o The candidate should possess legal authorization to work in the United States o Selection will be subject to confirmation of the candidate for the requirement by the customer 139440Salary Range: NAMinimum Qualification5 - 7 years
Associated topics: algorithm, backend, back end, c c++, develop, perl, programming, python, sde, software development engineer * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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